Why the red dot pointer not being able to come out from the laser head.
Here are the reasons: ● The red dot pointer is off Locate on the Red Dot Pointer Mount in the rear of the machine, and check if the Red Dot Pointer is off, like below. If yes, please open the lower left hand door panel, find the connector for the red dot and check if […]
Chiller alarms unusually
Chiller lcd panel is showing normal, but the red light on and buzzer beeping. Here are the reasons: ● Water is not enough Please check the water level of chiller, like below: Keep the water level in the green area. ● Water circulation pipes are blocked or water pump break down Please connect a water […]
Air pump won’t work or no air assist when job starts
Here are the reasons: ● Air compressor break down How to check if air compressor break down, there’s a common way to connect it to the power directly using the power cable of chiller, then check if air compressor can be turn on normally, like below: ● Wrong setting The air assist can be controlled […]
Exhaust fan cannot extract smoke or dust
Here are the reasons: ● Exhaust fan break down How to check if exhaust fan break down, there’s a common way to connect it to the power directly using the power cable of chiller, then check if exhaust fan can be turn on normally, like below: ● Connect the fan inlet and outlet in […]
Cutting problem– Some point of the same piece of materials cannot be cut through
Here are the reasons: ● The needed focus is lost The bending of the material or the uneven working table can result in different focal lengths, especially for the large cutting graphic. Please fix the material with magnet and check if the working table are the same height, then calibrate according to the link below. […]
Engraving problem—the engraving quality is very poor
Here are the reasons: ● The needed focus is lost The bending of the material or the uneven working table can result in different focal lengths, especially for the large engraving graphic. Please fix the material with magnet and check if the working table are the same height, then calibrate according to the link below. […]
The laser tube won’t fire the beam
Here are the reasons: ● The laser switch is off Please make sure laser switch is on, then open lower left hand door panel (or back side door panel), check if the laser power supply is showing sign of receiving power — fans is running and power light is up, like below. Note: The machine […]
X-axis not moving at all
Here are the reasons: ● X-axis limit switch problem Locate on the left side of x-axis, please check if the wiring and roller lever of switch are well or not, like below. If they both seem to be well, please test is x-axis limit switch working properly according to the video below. https://www.youtube.com/watch?v=oOy1HFAufu8 ● The […]
Y-axis not moving at all
Here are the reasons: ● Rotary switch is turned on Note: The rotary-axis and y-axis can be switched, if the rotary switch is turned on, y-axis will not moving at all, and the rotary-axis will need to connect the rotary device. If it is “-”, please turn off to “O” and press the reset button […]
Alarm message of LCD panel—Machine protected
LCD panel shows the following information: Our machine has sensors for door protection (front cover and laser tube cover), like below. Please close both of them before start to work.